很多外贸人都有着相同的烦恼，开发询盘发出之后，客户没有任何回应，怎么办？是直接放弃？是被动地等待客户的回复？还是主动跟进，并设置一份有效的跟进询盘表呢？如果想要开发更多的客户，当然是选择后者，只有不断地主动跟进，才能把握更多的成交机会，今天，聚焦网络就分享客户不回询盘后的十二步跟进模板：

1.   征询客户对报价的看法

Dear xxx,
Hope everything goes well with you！ He you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I he your idea about our offer? We will try to satisfy you upon receipt of your reply. If there is anything we can do for you, we shall be more than pleased to do so.
Hope we can build good cooperation with you and your company.
Best regards.

2.   追踪客户的评价，尽量让客户回复

Dear xx
How are you recently? Several days no news from you he you got my enquiry for xxxx? Fully understand that you are too busy to reply us. But we are still waiting for your comments. We need your feedback to go ahead. Thank you in advance.
Many thanks and best regards.

3.   本着坚持不懈的精神，重发报价，保证客户收到报价单

Hello, xxx,
Wish you he a nice day! May I ask whether you he received my quotation? Now I am sending it again, if you he any other ideas. Please feel free to contact me. We will do much better if you can give any advices to us.
Waiting for your reply soon!
Best wishes.

4.   利用报价单的有效期给客户造成一点压力

Hello, xxx,
Hope everything goes well! It’s Judy. We are in receipt of your inquiry dated on
xxx and quote you as follow: XXXXXXX. Please kindly check whether price is suitable? Because price will be invalid on xxxx.
Wish we will promote business.
Best regards.

5.   最后一次寻求客户对所询价产品的意见，并附上产品目标表

Good day! My friends, my quotation of xxx you might he received and considered. Could you kindly advise your comments at your earliest convenience? Enclosed is the E-catalog of Kington,
please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you want. Thanks.
I am of service at any time!

6.   了解客户其他的订单需求

Hello, my friends,
Have you received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, please feel free to contact us. We are more than pleasure to offer you with more information that you want. If you want to estimate the products show, yes, sample can be sent for your reference! We hope can establish a good business relationship with you in the near future.
Best regards.

7.   经常询问客户是否有新的询盘或订单

Dear xx
I hope you are doing good. He you got any new orders? Please keep me posted if yes, I will send you our updated price for your review.
Best regards.

8.   对于比较大的潜在客户，可以主动提出提供免费样品

Dear xxx,
Free sample can be sent for your reference if you need. How's your opinion? As our communication, I hope that we can build cooperation between us. Waiting for your reply.
Best wishes.

9.   最后的绝招，询问客户是否收到邮件

Dear xxx,
I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you. Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t have any interest.
Best regards.

10.       新产品上市时，向客户推荐

Dear xxx
Good morning! It is glad to inform you that we have push xxx ,which with xxx（优势特点）such as perfect design, low noise, light weight and so on. Attached with xx and xx for your reference and please have a try in your market if possible.
Best regards.

11. 告知客户价格表的调整，用价格刺激客户

Dear xxx,
How are you? Long time no contact and hope everything goes well with you. Our products and quotation had updated .Would you please check our new quotation with new items in attachments? If he any questions, please contact me freely.
Best regards.

12.       通过上述的跟进，看是否可以转换成订单

Hello, xxx,
I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request, by the way, how about your order (or business) with item ***? If still pending，I would like to offer our latest prices to promote an opportunity to cooperate with each other.

Thanks and best regards.

在聚焦网络看来，客户的跟进无非就是找出很多看似正规的理由与客户保持联系，所以像上述的这种跟进方法不但不会引起客户的反感，相反，坚持会更容易打动客户。当然，除了发报价单、推荐新产品外，还可以在节假日时给客户发祝福邮件，在平常时候给客户发关心邮件，这对跟进询盘也有一定的作用！